White Paper – Managing Maximo Service Delivery with Tivoli Monitoring
This paper, originally published by the official Tivoli User Community, is about how a world-class transportation facility, Denver International Airport (DIA), found a solution to their asset management monitoring issues by learning to manage Maximo service delivery using ITM (IBM Tivoli Monitoring).
The IT personnel at DIA experimented with monitoring their preventive maintenance process. However, they found that Maximo, on its own, could not do the job the way they had hoped. Maven Asset Management, Inc. presented a solution in ITM. As it turned out, ITM could be effectively used to interact with Maximo to provide the monitoring solution the DIA IT department was looking for.
This paper is based on a Pulse 2013 presentation by Rayna Brannon of DIA and Jennifer Gatza of Maven Asset Management, the consulting firm that designed and deployed the ITM transition. Screen shots of the ITM portal are included. It has been reproduced here with permission of the publisher.