Whether you need 24×7 support or you want some specialized expertise from time to time, Maven has a support plan that’s right for you. We serve as an extension of your IT department, working with your team to provide a unified, comprehensive solution for your users.
Gold Level Support
Our Gold package offers remote support for your Maximo environment during business hours. This package is excellent for teams with some Maximo administration expertise who would like to escalate more challenging issues to a dedicated Maximo team. It includes:
- A dedicated support manager
- Guaranteed response time during business hours
- Access to IBM Maximo-certified professionals
- Written knowledge base content for each issue that has been resolved
Platinum Level Support
Our Platinum package includes each of the benefits listed above, as well as after-hours emergency support on weekends and holidays.
Diamond Level Support
Our Diamond package includes all services offered in our Platinum package, as well as the option for on-site emergency service and customizable Service Level Agreements (SLAs).
Contact us to find a support plan that is right for you.